Customer Order Management & Logistics Support Advanced Specialist

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to support our Customer Service function in EMEA. Order management is the process of order capturing, tracking, and fulfilling Customer orders. The order management process begins when an order is placed and ends when the Customer receives their delivery. 

Customer Order Management & Logistics Advanced Specialist is responsible for monitoring sales orders within our SAP R/3 system and confirming accurate delivery details to the Customers. COM&LS Advanced Specialists verify the availability of placed orders, ensuring its quality before shipment to avoid complaints and issues. They interact frequently with Sales, Demand Management, European Supply Chain Services and Logistics, and the Customers supply teams to ensure business requirements are fulfilled, issues resolved, and potential problems are anticipated with corrective action taken.  They are the main point of contact for own Customers and multiple internal stakeholders within Italy & some other Nordics & Mediterranean countries. They must have excellent organizational and communications skills especially in handling Customers' inquiries and concerns about the orders and resolving delivery discrepancies.  

Responsibilities: 

• Be accountable for execution of complete order process from sales order creation up to the delivery at our Customer. That involves receiving the order in different formats through multiple channels, checking the order in SAP R/3 on product codes, stock availability, deciding on product allocation, scheduling delivery appointments. Liaise and provide solutions during this end-to-end process to our Customer and stakeholders if any changes are required.

• Manage proactively Customer portfolio, update regularly internal documentation related to Customer’s data. 

• Participate as an active contributor in regular teleconferences/meetings with stakeholders. Address Customer requirements shortcoming. Pro-actively communicate challenges and search for the optimal solutions adjusted to the current situation.  

• Take the responsibility of the Customers’ logistics claims through Dispute Case Management tool, investigate the complaint, create credit/debit notes and returns, attach the required approvals, liaise with stakeholders when required. Monitor and process all returns according to financial requirements and ensure compliance to all SOX controls. 

• Handle tight deadlines in a fast-paced environment and prioritize daily tasks according to the current business needs. 

• Support Supply Chain teams in reaching sustainability targets by ensuring customer minimum order quantities are met and transport costs are reduced. Understand Key Performance Indicator requirements and own work impact in order to achieve and exceed desired results. Support On-time and In-full thresholds. 

• Have direct written and verbal contact with Customers and partners in both local and English languages. Maintain and develop relationships, provide great Customer Service to increase Customer satisfaction (as measured by the Advantage Group or other surveys) and minimize Customer complaints.  

• Take part in different projects outside of regular work responsibilities, provide expertise, collect data, take active part in process analysis and improvement implementation. 

• Identify continuous improvement opportunities and cost savings, address gaps in current processes and suggest optimized ways of working to improve customer satisfaction and the team's efficiency.  

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You - Skills and Experience

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.  We are looking for a candidate with strong communication skills to effectively communicate with customers to understand their needs, as well as with internal stakeholders across functions.

• Proven customer-facing experience in Order Management / Customer Service in FMCG sector / Order To Cash / Supply Chain roles 

• Thorough knowledge of all MS – Office tools 

• SAP skills will be ideal 

• Excellent time management skills, able to manage pressured situations 

• Able to use own initiative and to work independently with multiple deadlines/tasks 

• Customer relationship management skills 

• Strong team player with the ability to work within the group and to train new team members 

• Proactive/can-do attitude 

• Excellent communication (written & verbal), interpersonal skills will be essential 

• Fluent English is essential 

• Language proficiency on CEF-C1 level:  Italian 

Total Benefits

Great Support for Good Health - with medical, dental, and vision coverage options, Social Fund and Cafeteria Platform, life insurance to support you and your family in unexpected moments, and the Employee Assistance Program, as we want to ensure that you have access to the resources you need to take care of yourself and your loved ones.

Hybrid Work Arrangement - in accordance with our internal policy, as we understand the importance of work-life balance. Thanks to that, we are providing you with the flexibility to manage your commitments both inside and outside of work.

Yearly Bonus - to reward you for your hard work and dedication throughout the year. This bonus is based on individual and company performance and is a great way to recognize and appreciate your contributions.

Employee Referral Program & Holiday Allowance - we have a referral program in place that rewards you for recommending qualified candidates to open positions within the company. Additionally, we offer a holiday allowance to help you enjoy your time off.

Additional Leave - to make your birthday extra special, and to participate in voluntary incentives in addition to your regular working duties, in accordance with our internal policy. You can take up to 4 days of voluntary leave for Kimberly-Clark coordinated actions.

Learning & Growth - we are committed to helping our employees develop and grow, which is why we offer a wide range of soft skills training on our internal training platform. These training sessions are available to every employee and can be tailored to your specific needs.

International Environment - a job at the very heart of Kimberly-Clark's finance organization in which you will be part of a great diverse team with wide exposure to the business functions and the opportunity to influence processes & drive optimization.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, check out the careers website. You’ll want to review this and come prepared with relevant questions if and when you pass GO and begin interviews.

And finally, the fine print…
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.  We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the role’s country only. K-C will not provide relocation support for this role.

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